By PETER HUSSMANN
Skiff Medical Center trustees were given a prescription to help heal the ailing hospital today but it remains to be seen whether the treatments prescribed will return it to a state of health.
The Newton hospital's board of trustees, along with about 100 doctors, upper management, Skiff staff and members of the public, crowded a meeting room to hear the findings and recommendations of a consultant hired to help right the reeling facility.
Bob Ruch, a healthcare consultant from Des Moines, spent Monday and Tuesday interviewing 17 hospital officials, including trustees, senior management and physicians after being hired by the board to help address the internal problems plaguing the hospital. While he acknowledged that his interview base was not a representative sample of the thoughts of all employees, it became clear early on what troubles the hospital faces.
"I knew by Monday at noon and if I would have wallked through the halls I would've known sooner," he told those assembled.
Ruch outlined three common themes that those interviewed identified as major problems facing the hospital:
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the collective leadership at the hospital is not working at its optimum level which has created an imbalance and disharmony within the organization.
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that the structure of the organization fails to provide for collaboration.
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should the conflict occurring continue, there could be irreversible damage to both the hospital and the community.
Those attending generally agreed with Ruch's analysis.
"It sounds like you're hitting it on the head," hospital trustee Gary Kahn said, who was connected by telephone from Florida.
The Des Moines consultant said the hospital needs to move quickly to address the problems.
"You don't have six months," Ruch said. "There is a lot hanging in the balance. You're playing for some very high stakes. This organization has the vulnerability to implode."
To that end, Ruch made three recommendations that he said should be enacted immediately.
First, he said, the Skiff board of trustees need to release a statement to hospital employees and the public that it is taking deliberate steps to address the issues. In addition, the board will need to give regular updates on its progress.
Second, he suggested the board quickly create an ad hoc task force of two board members, three doctors, including one hospital-employed physician, and the interim CEO to develop strategies for improvement that address the concerns and enhance communication.
Finally, he said the hospital should hire an outside consultant to conduct an operational assessment of the organization's's design. The study should look at the hospital's resource deployment and accountability and "look carefully at the size of the bus" so the hospital is providing the best services possible within its limited resources.
Ruch told those attending that the task ahead will not be easy. His "prescription for re-engagement" of staff, management, trustees and doctors is "going to take a lot of hard work." And not until the "current dysfunctional" state of the hospital is changed will the hospital be in any position to move forward on finding a permanent CEO replacement.
In assessing how the hospital plans to move forward, Ruch said, new and stronger relationship alignments need to be developed fora more horizontally focused organization. The alignment that needs to be addressed first, he said, is the relationship between the medical staff and the hospital board.
Though saying the hospital has a "major infection moving up and down the organization," he said employees have not given up on the possibility of a recovery. However, Ruch reiterated that concrete steps need to be taken immediately.
"You need to have some hope but you have to be careful or this hospital could close," he said.









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